Refund policy

Certified Glamour Return & Refund Policy

Due to health, hygiene, and safety reasons, opened or used cosmetics cannot be returned or exchanged. This includes products that have been tested, swatched, opened, used, or removed from their original protective packaging.

Unopened and unused products in their original condition and packaging may be eligible for return within 14 days of delivery. To request a return, email certifiedglamour@yahoo.com with your order number and reason for the return. Please do not send products back before receiving return approval.

Customers are responsible for return-shipping costs unless the product received was damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Please inspect your order when it arrives. If you receive a damaged, defective, missing, or incorrect product, email certifiedglamour@yahoo.com within 3 days of delivery. Include your order number and clear photographs of the product and packaging. Once the issue is verified, Certified Glamour may provide a replacement or refund.

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Please allow 5–10 business days for your bank or payment provider to process the refund.

Sale items, promotional items, and gift cards are final sale unless otherwise required by law.

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